FAQS - Extensions & Fashion

How long does this hair last ?

This hair can last for a long time, with proper care! Even for reuse! Our customers generally use the hair for 6 to 12 months.

Raw Indian Collection last for 1-2 years with proper care.

How much hair do you recommend ?

Our bundles are around 95-100g each ( 3.5oz - 4.0oz ). A full sew-in weave with our virgin hair, would need approximately need 2-4 bundles. We recommend buying 2 bundles when a frontal is being used. We recommend 3-4 bundles for our more silkier texures such as straight and body wave. 
*TIP* purchase 3 of the same length for a more fuller look. 
EX: 18", 18", 18". Keep in mind the longer the hair the smaller the weft!

Can I color my hair ?

This is 100% virgin human hair that has not been processed & is not processed in anyway. You can color the hair, however once Virgin hair is treated in any way, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized.
*TIP* - we recommend purchasing our colored bundles or Russian Blonde collection to prevent over bleaching natural colored bundles.

Do you offer custom color services ?

Custom color can be requested. It will delay your shipping time. Please note that once hair is dyed it is no longer considered virgin or unprocessed.

Does this hair shed?

Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will be never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.

Which payment methods do you accept?

Credit/Debit Card and PayPal .
Billing address MUST match shipping address. 
NO EXCEPTIONS or order will be refunded to prevent fraud attempts.

What is your return & exchange policy?

Returns : If you are not completely happy with your VPC hair before it is installed, we will refund your purchase if the bundle is unopened and the hair is in its original condition. *NO RETURNS ON WIGS or CUSTOM SERVICES !!*
Exchanges : Wear it, dye it, even flat iron it*specific products* If you do not love your VPC hair we will exchange it within 30 days of purchase.
Contact Us :
+1786-408-3442 | 9am-5pm PST M-F
info@virginpearlscollection.com

RETURNS FASHION CLOTHING:

• What is your return policy?

We provide customers with store credit if merchandise is returned to us within 10 days of the customer having received it. We do NOT provide refunds for clothing items.

• I need to send an item back for store credit or an exchange. How do I do this?

Merchandise purchased online can be returned to our store location in person or mailed back to the same location within 10 days at:
15015 Monroe street
Miami, FL 33176

All in-store returns will be issued store credit that can only be used in-store. Customers are responsible for return shipping costs.

How long is order processing, shipping, and handling?

Processing takes 1-2 Business days for your order to be shipped out. (SHIPPING & BILLING INFO MUST MATCH)
Processing occurs Monday-Friday. (If you ordered on Friday after 11am EST your order will be processed on the next business day which is Monday.)
Express Shipping Orders are shipped out the same day as long as the order is placed before 11am EST on a Business day.
Express Shipping is 1-2 Business days depending on your location.

Free Shipping *(USA residents only) is 5-7 Business days depending on your location.

International Shipping is 10-14 Business days depending on your location.

All Packages Delivery is with the USPS,FEDEX,& UPS Business days are Monday-Friday.

Signature is required for  all delivery !

How do I track my order ?

Once you have made payment you will receive your tracking number as soon as your item has ship via email/text.

Do you offer Layaway Plans & How do they work ?

We do offer layaway plans. The hair must be a minimum of $300 and cannot be on sale. We require a $75 down payment(deposit). 
You need to set up 3 payments within 45 days after your initial deposit. 
*(*If the payment arrangement is not respected you lose your deposit, as the hair was being reserved to you and could not be sold during that time.** If you would like to set up your layaway please email info@virginpearlscollection.com with your exact order, and 3 payment dates within 45 days and we will send you an invoice for your deposit.

Let us know what you need and we’ll do our best to assist you.